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Product warranties

NOTE: Before proceeding, please verify if your product has a Dell service tag. For Dell service tagged products, please go to www.dell.com/support/wyse for more info.

If your product does not have a Dell service tag, please refer to the information below.
 
 

Dell Wyse warranty statement

Dell Wyse warrants its products to be free from defects in material and workmanship for a period of one or three years after the date of purchase. Refer to the specific limited warranty card, which is shipped with each product, for exact warranty terms and conditions. Click here to see a copy of the 1-year or 3-year warranty card.

Date of purchase will be determined by a valid proof of purchase. The criterion for a valid proof of purchase is that it must be machine printed and include the following information:

  • Name and address of purchaser
  • Purchase date
  • Model number(s) of product(s) purchased
  • Serial number(s) of product(s) purchased

In the event that a valid proof of purchase is not available, the warranty period will be determined by the date of manufacture. Date of manufacture is based on a date-coded serial number printed on the product label (usually found on the bottom or side of each thin client).

Dell Wyse Accessories

Dell Wyse accessories, keyboards, power adapters, mice for example when sold with a Dell Wyse thin client are warranted for the term of the product warranty. Accessories when purchased separately are warranted for 90 days. However when used with a product that is still under warranty the accessory will assume the remaining months of the product warranty or which ever is longer.

See table below to determine the standard warranty for the model that you purchased.

Class/Model Standard warranty Warranty with registration
Desktop thin clients    
C class    
C10LE, C30LE, C50LE, C90LE7, C90LEW 3 years 3 years
D class    
D10D, D10DP, D50D, D90D7, D90D8, D90DW, D90Q7, D90Q8 3 years 3 years
T class    
T10, T50 3 years 3 years
Z class    
Z50D, Z50S, Z90D7, Z90D8, Z90DE7, Z90DW, Z90Q7, Z90Q8, Z90S7, Z90SW 3 years 3 years
Cloud PCs    
D00D, D00Q, X00m, Z00D, Z00Q 3 years 3 years
Zero clients    
E00, E01, E02, P25, P45, R00LX (Xenith Pro), T00X (Xenith 2), D00DX (Xenith Pro 2) 3 years 3 years
Mobile thin clients*    
X class    
X50c, X50m , X90cw, X90c7, X90m7, X90mw 1 year* 1 year*

*Note: The battery on the Mobile Thin Client family is only warranted for six (6) months.

Registering your warranty

Dell Wyse provides you with a convenient method of registering your Desktop or Mobile thin clients via the Internet using our new Self Service Center. Although registration is not a prerequisite for obtaining warranty service it will greatly simplify the process whenever service is required. However to ensure that your warranty starts on your date of purchase registration is highly recommended. It is required for the purchase and activation of warranty extensions.

Benefits of registering your product using our Self Service Portal

  • Warranty starts on the actual date of purchase not the date of manufacture.
  • Service contract keys are easily transferred to registered products.
  • At a glance you will see when warranties expire for all registered products.
  • For some models, registration provides you with free OS upgrades, Dell Wyse ThinOS as an example, for a period of time after your date of purchase.

To register your thin clients with a 1- or 3-year warranty just fill out the on-line registration form at http://support.wyse.com/selfservice.html and click on the submit button.

Enter a serial number in the field below to check the warranty status

Check the warranty status »

It's that easy!

DOA policy - US

The DOA policy is a program provided to end-users and managed by our resellers and distributors. The DOA period commences on the original date or purchase. In the event that you encounter a unit failure within the first 30 days of ownership please contact your distributor or reseller for a replacement unit. This DOA policy may vary by region.

Contact your reseller for specific details.

In cases where a reseller has gone out of business or a reseller cannot or will not support the customer, Dell Wyse will do our best to help on a case by case basis.

October 3, 2013