|
Progressive Customer Support When it Matters
Better, faster answers, proactive notification from Wyse, direct access to the senior level customer support agents, available 24x7
Pick the Support Plan to Meet Your Needs
Wyse now offers four types of support, from the standard support included with all Wyse thin computers and software solutions to 24/7 telephone support. So you can pick the level that best meets your business needs and budget.
- Standard Support for up to 5 incidents within 90 days
- Silver Premium Support for up to 25 incidents
- Gold Premium Support for up to 50 incidents
- Platinum Premium Support (with 24/7 telephone support) for up to 75 incidents
 Download Datasheet 
Get Help By Phone
For those customers who would rather hear a friendly voice on the other end of the line, Wyse offers telephone support from 9AM to 5PM, Monday through Friday. For those customers with Platinum Premium Support, the phone lines are open 24 hours a day, seven days a week.
Name Your Internal Support Contacts
Premium Support customers can name up to two contacts within your organization to work with Wyse Customer Support. Platinum Premium Support customers can name up to six contacts. By specifying who can contact Wyse Support, you can control who submits incident reports and for what, thereby protecting your support investment.
Get Your Own Wyse Support Person
For Wyse Gold and Platinum Premium Support customers, Wyse will assign one or more Wyse senior support engineers to your account. This gives you direct support access when contacting Wyse Support. Additionally, your Wyse senior support engineer will get to know your computing environment over time, providing you with even better support, based on a more thorough understanding of your situation.
Realize Additional Support with a Wyse Technical Account Manager for Platinum Customers
With Wyse Platinum Premium Support, you get a dedicated Technical Account Manager assigned to your account. Your Technical Account Manager is responsible for owning your relationship with Wyse Customer Support. They will manage your support tickets and provide additional support as needed. They can track down tickets and troubleshoot problems whenever you need help. Think of your Technical Account Manager as your support concierge at Wyse.
If you need further assistance, please email us at sales@wyse.com.
|
|
Silver Premium Support
- Telephone support from 9AM to 5PM (your time zone)
- 24/7 Access to Wyse Online Self-Service Center
- 24/7 Access to Premium Knowledge Base Content
- 25 Support Incidents
- 2 Customer Authorized Users
Part Number: 906023-01
Gold Premium Support
- Telephone support from 9AM to 5PM (your time zone)
- 24/7 Access to Wyse Online Self-Service Center
- 24/7 Access to Premium Knowledge Base Content
- 50 Support Incidents
- Named Wyse Support Contact
- 4-Hour Initial Response Time
- 2 Customer Authorized Users
- Newsletters/Webcasts/CSKB updates/Hot-fix Notifications
Part Number: 906023-02
Platinum Premium Support
- 24/7 Telephone Support (in English)
- 24/7 Access to Wyse Online Self-Service Center
- 24/7 Access to Premium Knowledge Base Content
- 75 Support Incidents
- Dedicated Wyse Technical Account Manager
- Additional Named Wyse Support Contacts
- 4-Hour Initial Response Time
- 6 Customer Authorized Users
- Newsletters/Webcasts/CSKB updates/Hot-fix Notifications
Part Number: 906023-03
| |
