Turner Vision

Bluefield, West Virginia

Beam Me Up 24 Hours a Day, 7 Days a Week
Turner Vision provides satellite dish customers with subscription packages to hundreds of channels, custom-made programming packages, and pay-per-view events. The company's call center is a high-intensity environment, supporting customers in the US, Puerto Rico, and the Virgin Islands 24 hours a day and seven days a week. Turner's customer service representatives rely on Wyse® Winterm™ thin clients for up-to-date programming information and fast transaction time.

The network-centric computing solution with thin clients on desktops creates an enterprise system that is versatile, scalable and links to advanced telephone technology in a multi-user environment. As applications improve, the IT department makes updates on the servers without touching the thin clients. The quality and service of Turner's call center has enabled the company to contract out its capabilities to other companies as well as support the growing customer base of Turner Vision.

Solution Architecture

• Wyse Winterm thin clients
• Applications: customized FoxPro application, Internet browser access
• Servers: Customized Micronics servers running Citrix® MetaFrame® server software

"One objective was to save money. The second was to streamline the support of our computers. Each application is installed on the server only once. There are no configuration files resident on each machine that have to be updated. Application upgrades are handled much easier."

Jack Howard
MIS Director
Turner Vision

Download success story

Turner Vision