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Health Care Case Study
Centene scales up for success and keeps costs low with Wyse thin clients
The Challenge: Scale IT infrastructure to support corporate growth
Centene Corporation, a Fortune 1000 business, is a leading healthcare enterprise that provides programs and related services to individuals receiving benefits under Medicaid and other government-funded healthcare plans. The company offers insurance, operates health plans and contracts with healthcare and commercial organizations to provide specialty services including behavioral health, life and health management, and nurse triage.
Centene’s government clients depend on the company’s call center to provide beneficiaries with access to quality healthcare in a cost-effective manner. Clients regularly measure the speed and accuracy of call center response to ensure Centene is meeting their service standards. Centene’s excellent performance has won it new business, increasing annual revenues by 20 to 24 percent yearly.
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