InfoCision call center agents handle several hundred thousand calls per day on behalf of the company’s clients who expect the highest quality interaction with their customers. An agent’s workstation is essential to this core mission, and InfoCision recently rolled out approximately 1,500 Wyse S30 thin clients, the smallest computer on the market based on Windows Embedded CE 5.0, to reduce support costs and enable agents to handle calls effectively and efficiently. The operating system supports Microsoft Remote Desktop Services, which allows InfoCision to run hosted applications from a central server. This solution has reduced operating and technical support costs by nearly 75 percent.
 Register to download the case study
|
|
Philippines-based Sutherland Global Services provides technology and business process outsourcing (BPO) services from 25 delivery centers worldwide. Sutherland has 20 years experience delivering solutions to a client base that demands high-quality customer and back-office lifecycle management services.
Since 2005, Sutherland has established three facilities equipped with more than 7,000 seats to take advantage of growth in the Philippine BPO industry.
In August 2008, one of the company’s major BPO clients decided to refresh its call center technology infrastructure to provide a higher level of security and a more reliable and manageable system for its customer service agents. Sutherland hosts the client’s call center operation under a BPO agreement.
Sutherland’s client wanted to decrease its vulnerability to malware attacks across its global operations. Furthermore, Sutherland Global Services also wanted to increase agent productivity to deliver services faster.
Register to download the case study |
