Rapport®Administration

Rapport® can be used to do the following operations:

Remote Reboot- Winterm 1000 Series Thin Clients can be rebooted remotely using the Wyse™ Rapport® administration software. Ordering information for Rapport is available on the Wyse Web site at: http://www.wyse.com/products/software/rapportfaqs.htm

Wake-On-LAN - With Thin Client version 4.2 and later, your power-connected Thin Client may also be turned on by the Wake-On-LAN feature. Using this feature, an administrator can turn on the Thin Client connection by using a LAN message that the Thin Client recognizes on a single Ethernet subnet.

New Support Levels of Rapport Version 4.0

Two levels of support of Rapport version 4.0 are implemented in this release. One is a passive support where a local Rapport® Agent is listening on TCP port 80 for the Rapport® Manager to discover the Thin Client. The other is an active support where the Rapport server address is configured locally from the Network Setup or obtained from a DHCP tag (186). The Thin Client would then execute a check-in sequence on the system startup. Once discovered by the Rapport Manager or check-in to the Rapport Manager - Automatic Device Discovery through Checkin (Pull Discovery) or Management Listener (Push Management), the Rapport Manager keeps a record of this active Thin Client in its database. The Manager then remotely manages the Thin Client through the following examples:

Recurring Checkin for Management of Devices behind Firewalls and Proxies and for Basic Health Monitoring (Pull Management).
Rename Support.
Reboot Support.
Execute Support - Only Touch Setup can be remotely invoked.

NOTE To obtain these levels of support, the server must be running Rapport 4.0 or higher and the Thin Client must be running a Winterm 1000 Series version 4.3 or higher.