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Sales Engineer
Location: San Jose, California
We currently have excellent opportunity for a dynamic solutions-oriented Technical Support / Sales Engineer at our corporate headquarters in San Jose, CA. Responsibilities include a combination of pre-sales consultation services, performing technical product demonstrations and working with the sales account team, customer support, product management, and engineering to identify and resolve product problems and deficiencies affecting pre- and post-sales customer satisfaction.
Qualified candidates will work with customers to shorten the sales cycle by overcoming technical hurdles within specified accounts. Candidates must demonstrate solid communication skills, technical expertise, sales ability, and work both independently and within a team. They must also be able to communicate complicated technical material in a stressful yet results oriented environment.
Responsibilities Include:
- Leveraging relationships within organizations to solve technical hurdles and foster awareness of our products and solutions
- Review and interpret customer needs on deployment plans and specifications
- Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution
- Working with Value Added Reseller (VAR) ecosystem
- Working with the Sales Engineers and/or Sales Representatives on specified accounts
- Installing, configuring and testing our solution at customer's facilities during sales and\or proof of concept initiatives
- Interfacing with various customers at both a business and a technical level, and propose viable solutions in real time during customer meetings
- Establish and maintain the highest possible commercial relations with present and potential customers by effectively employing the highest level of skills with regard to the art of salesmanship, application engineering, product knowledge, knowledge of customers business and organization.
- Assisting with the development of Wyse product suite. This may include conducting joint account calls, updating other technical staff on new features, and working with them to develop solutions for customers
Required Skills:
- 4+ years of IT experience in a Vendor, Professional Services, IT Consulting, Systems Integration, or end-user environment
- 2+ years, technical pre-sales experience, or technical business related experience
- Excellent organizational, customer service and communication skills
- Professional presentation skills
- Hands-on experience with Windows 2000/2003, Citrix Presentation Server , and WAN\LAN
- Self-starter that manages time and activities with little day-to-day guidance or interaction from management
- Excellent listening skills resulting in a high level of customer satisfaction. Must be able to listen for opportunities as well as potential technical barriers.
- Microsoft Certified Systems Engineer (MCSE)
Preferred Skills:
- Proficiency in Spanish or Portuguese
- Cisco Certified Network Associate (CCNA)
- Citrix Certified Enterprise Administrator (CCEA)
- VMware Certified Professional (VCP)
- Linux
- Experience with configuration and management mid-line servers
Qualified candidates should submit their resumes to wysejobs@wyse.com for consideration.
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